CellPak Solutions Ltd

Industry: Packaging Materials Distributor
Services: Business Management Software

"We had a major problem with our special products division caused by too much paperwork, and too long a delay in getting quotes out. You've enabled us to overcome these problems, saving 3 days out of our 7 to 10 day turnaround, and it’s also helping with delivery scheduling and promises. Critically, everyone can see what’s going on and what stage we’re upto and finally I’ve got better control now."

About the Company

CellPak Solutions Ltd (PPP) Since 1989 Cellpak Solutions have supplied product packaging materials to a wide variety of industries, not only in the UK but throughout Europe and also internationally. Cellpak are a company that pride themselves on the product range and service that they offer. They can package any product, be it for a retail application such as a bespoke designed printed box with fittings or more general protective packaging for goods-in-transit. They welcome the challenge of allowing their designers to create a bespoke designed packaging solution to add a truly individual edge to any product.

Challenges:

• To reduce the time delay in processing an enquiry for special packaging through getting quotes for materials and special work and to creating the sales quotes. It was a paper-based system, which needed documents to be physically moved from one person / office to another, several times

• To reduce errors and to reduce time lost in getting information from another colleague

• To enable better management control by providing an instant view of the current state of play

• To increase the productivity of the whole team so that they could get more quotes out faster to handle extra business more easily

Solutions:

• Installed a personalised version of the Project system to allow all the details for all three stages to be shown on one screen. After each person has done their work they change the user name and it proceeds to the next person … instantly

• Integrated the emailing system so that it’s easy to prepare and send emails and to ensure that all relevant documents are filed with the relevant quote

• Set-up queries so that previous supplier quotes can be easily found

• Arranged for other members of staff to be trained so as to be able to cover in the event of absence, holidays etc

The overall results are:

- More quotes are being sent out and they’re going out earlier, probably saved three days out of our original seven to ten day turnaround

- We now know that quotes are being sent out for each enquiry received

- Its much easier for me to authorise a quote as all the information is available instantly

- The improvement in our success rate has been helped by the improved customer service that we are able to give and our suppliers like dealing with us because we are more professional in doing our job

- Our staff are better trained in how to use their computers and to get the best out of them

- Helping with delivery scheduling was just the ‘icing on the cake’

Now we can explore how else e-Advantage can help us.”