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Telemarketing management solution,
CRM software for SMEs
Can you imagine having a telemarketing solution which can scour your corporate suspects for likely targets, can then send an emailshot or a mailshot, then set-up follow-up actions for a remote telemarketing team (showing qualifying questions, in four stages each with eight questions) with reports and then open Sales Opportunities for 'qualified prospects'.
eLink Advantage Telemarketing Solution provides:
• Marketing campaign management including scheduling, activities, documentation etc
• Selection from corporate database the companies satisfying a particular criterion, eg size, sector, location, products previously purchased
• Identification of the relevant contact within the target organisation by job function
• Creation of a Mail merge list either for a mailshot or for an emailshot
• The creation and despatch of the emailshot or the print run
• A copy document linked to each contact and organisation
• The creation of follow-up actions (attached to each contact and organisation) and their progress and handover to the sales team
• Allocation of Account Managers and Sales executives to progress each of the opportunities
• An eight stage sales funnel with values, success % and target dates plus, optionally, a set of 'Success' statements which can help you monitor and motivate your sales team
eLink Advantage business management system integrates with MS Outlook or MS Exchange Server and with MS Word and brings all that data into your corporate system so that everyone is working on the same information in the same system. In doing so it automatically builds your corporate knowledge base.
The synchronisation with MS Outlook enables users to pull information about diary entries, tasks and contacts through to their PDA's and SPV phones.
An optional enhancement is available to integrate Nokia 9500 Communicator so that you can use the system directly online, wherever you are. You can then immediately prepare and send a Visit Report, enter some key details or arrange some other actions for your colleagues.
The first module to use is the Marketing Management module as this enables a flow through to the sales process and then on into project management, invoicing, orders etc even including credit control if it's relevant.
eLink Advantage telemarketing solution is the front end of a complete integrated marketing and sales CRM Software Suite that for companies in the services and contracting sectors embraces everything they need. AND it's a nearly paperless office.
How can we help you, what do we need to do to personalise this system so that its suitable for your business so that it makes a real difference for you, please contact me,
The system stands on its own as a telemarketing management solution or because of the interconnection with other modules available within the eLink Advantage business management system; it can be used as a starting point for a more comprehensive business management system.
Your solution can be amended and extended by you on-demand, live on your system at any time, it will grow and adapt to match how your organisation grows and adapts to your market.
