We are interested in how any business or business process can be improved, particularly through the use of software hosted on the internet. As such the general services we are pleased to provide include:
- Examining your current business processes
- Planning your processes to take into account future growth & change
- Deciding what amount & quality of bandwidth (ADSL, SDSL, Leased Line) is necessary
- Assessing your current software usage
- Writing software system specifications
- Advising on best fit software systems
We provide some services directly (such as web & email hosting, CRM and VoIP) & our services for these include:
- 1st line support (with further support from our technology partners)
- Training
- Customisation of our products to fit your business needs
- Installation of hardware and software
As an example, here is a more detailed look at the help we can give in a VoIP telephony implementation:
- Assessing whether VoIP is the right answer for your organisation
- Deciding what amount of bandwidth (ADSL, SDSL, Leased Line) will be needed
- Planning the workflow (hunt groups, call queues, voice menus) for incoming calls
- Configuring the VoIP control panel to match the workflow
- Training on using the control panel
- Choosing the right VoIP phones, handsets & headsets
- Installing the VoIP hardware
- Training on using the VoIP phones (transferring a call is the most popular request)
- Installing routers &, where relevant, configuring QoS (Quality of Service)
- Setting up Click to Dial & TAPI integration (with Outlook, eLink & other CRM systems)
- Advising on & supplying large scale systems, such as Call Centre software
